![]() ![]() The first one is do not criticise, condemn or complain.Ĭriticism is futile because it puts a person on the defensive and usually makes him strive to justify himself. In this wiki we have taken a look at the world-famous book How to win friends and influence people by Dale Carnegie and how its advice can be leveraged by finance teams to achieve amazing results with their credit management and debtor management software.įundamental Techniques in Handling DebtorsĬarnegie starts his book with three fundamental techniques in handling people. ![]() But how can you influence the payment behaviour of your debtors without jeopardising the relationship? Are overdue invoices a major source of concern for you? Do you spend too much time calling, emailing, and reminding customers to pay? A healthy cash flow is of utmost importance for the continuity of your business.
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